Effective Date: March 21, 2026
At Change Your View Glass (“Company,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you provide through our website, changeyourviewglass.com, and through our communications with you.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, submit a request for a quote, contact us, or otherwise interact with our business.
1. Information We Collect
We may collect the following types of information:
Information You Voluntarily Provide
When you fill out a form on our website, call us, email us, or otherwise contact us, we may collect:
- Full name
- Phone number
- Email address
- Service request details
- Property address or service location, if provided
- Any other information you choose to submit
The website’s quote/contact form appears to request Full Name, Phone, Email, and “What can we help you with?”
Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, such as:
- IP address
- Browser type
- Device information
- Pages visited
- Referral source
- Date and time of visits
- General location data derived from IP address
- Cookies and similar technologies
2. How We Use Your Information
We may use your information to:
- Respond to inquiries and quote requests
- Schedule consultations, inspections, or services
- Provide window installation, replacement, and glass repair services
- Communicate with you about appointments, estimates, and follow-ups
- Improve our website, services, and customer experience
- Send service-related communications
- Maintain internal business records
- Comply with legal obligations
- Protect against fraud, misuse, or unauthorized activity
3. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar tracking technologies to improve website functionality and understand visitor behavior.
These technologies may help us:
- Remember user preferences
- Measure website traffic
- Improve page performance
- Evaluate marketing effectiveness
You can usually control cookies through your browser settings. Disabling cookies may affect certain site functions.
4. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent:
• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions:
• You can cancel SMS notifications at any time by replying “STOP”
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately.
Message Frequency & Content:
• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent
Help & Support:
• Reply “HELP” for assistance or contact us at matthew@changeyourviewglass.com
• Customer support is available during regular business hours
Carrier Information:
• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
5. How We Share Information
We do not sell your personal information.
We may share your information only in limited circumstances, including:
- With service providers who help us operate our website or business
- With subcontractors or service partners as needed to perform requested services
- When required by law, subpoena, court order, or legal process
- To protect our rights, property, safety, or customers
- In connection with a business transfer, merger, acquisition, or asset sale
Any such sharing will be limited to what is reasonably necessary.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. SMS, Calls, and Email Communications
If you provide your phone number or email address, you consent to being contacted by us regarding your quote request, services, scheduling, account-related matters, and follow-up communications.
Depending on your consent and applicable law, we may also send occasional promotional messages. Message and data rates may apply for SMS communications. You may opt out of marketing emails by using the unsubscribe link, and you may opt out of text messages by replying STOP, where applicable.
7. Data Retention
We retain personal information for as long as reasonably necessary to:
- Respond to your inquiry
- Provide requested services
- Maintain business and legal records
- Resolve disputes
- Enforce agreements
- Comply with legal obligations
We may retain certain information longer when required or permitted by law.
How Long We Retain Your Information
We take reasonable administrative, technical, and physical safeguards to help protect your personal information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including social media platforms. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies separately.
10. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.
11. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal exceptions
- Opt out of certain marketing communications
To exercise any privacy-related request, please contact us using the information below.
12. Utah Residents
If you are a Utah resident, you may have certain rights under applicable privacy laws. We will handle qualifying requests in accordance with applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted constitutes acceptance of the revised policy.
14. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Change Your View Glass
Phone: (385) 247-0487
Email: matthew@changeyourviewglass.com
Website: changeyourviewglass.com